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KNOWLEDGE BASE
"Wish to
automate answers to
routine business query? Save time & cost? "
Get an online support portal to manage and
deflect up to 80% of your incoming service inquiries with web-based software
which features self-service, trouble ticket system and account management. It
provides real-time automated answers to your customers' questions. Knowledge
Based solution, focus on intelligent Web-based self-help applications.
Any organization can effectively use
Knowledge Base to develop and improve their control and effectiveness.
Especially, business that become truly customer centric will embrace online
customer service as an exciting way to expand their existing commitment to
service and value and reach a wider group of customers via web. Knowledge Base
for On-line product support site can be used for supporting your channel
partners, associates or your End Users.
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Why Knowledge Base
Solution? |
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Knowledge Base Solutions provide software
tools for businesses, organizations and individuals to collect, organize and
manage knowledge. It's an excellent resource for providing technical
documentation and customer support information on the web. Compared to more
traditional means of providing documentation, they offer many advantages, both
to the organizations that build them and to their customers.
Following are the advantages of Knowledge
Base for On-line product support:
- Information on the web is cheaper to distribute and easier to
maintain than books or CDs.
- Customers always have the most up-to-date information,
available to them anytime, from anywhere in the world.
- 24/7 support will provide your busy customers with access to
important support information at their own convenience.
- The information is searchable, making for faster access.
- A knowledge base can evolve into a central storehouse of
communal knowledge for a product or organization. Everyone--engineers, support
technicians, even customers--can contribute to the knowledge, and everyone can
benefit.
- Your administration staff through user-friendly interface can
maintain your Knowledge Base site.
- By reducing customer support calls, a knowledge base can have a
positive impact on a company's profitability like - a reduction in use of
literature.
- Since, customers can access a wealth of information quickly and
easily and without telephoning your department. Therefore, it reduces the
number of calls received and keeps staff free for dealing with other problems,
which require a personal touch. Hence, quality level of your support will
increase!!
- Better retention and loyalty of customers.
- End users can have access to different levels of
information.
You do not need IT skills to keep your product
support site up to date with product support manuals, information, articles,
documentation, images and data. A comprehensive Document Management system can
include for those companies who require it.
Quote For The Client And Outline Of
Requirements Specification => Client's Approval => Documentation with
Detailed Specifications => Client's Approval => Creative Design Prototype
=> Client's Approval => Database Design => Development Of Interface
=> Hosting On Production Server => Client's Approval => Hosting On
Staging Server => Testing And Debugging => Training => Free Technical
Support For First 3 Months Of The Application
We offer, value added solutions to add more
useful features to your eCommerce application as per your requirements.
eBook,
eBooklet,
eNewsletter
and eDocument
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Industry Application:Can be used by
the following industries:  Banks Call Centers Corporate Houses Info. Technology Insurance Retailing Outlets Service Centers
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